Frustration

Well, today was supposed to be our "go-live" date for internet at home. So I was hoping to post a few more pics, etc. once we were online at home. Well, for some reason we decided to go with the worst service provider in the UK and, of course, they failed to deliver. Our order was put in on September 7 and we were supposed to be all set for today. We even called 3 times in the last week to make sure all was going ahead. Well, today, they finally tell us there was a problem with the line and they couldn't do anything with it. OK, enough is enough so I asked to be put through to the cancellation department. When I spoke to them, there was no problem at all cancelling - because they had cancelled the order on their side when they started running into problems ... on September 11th, over 2 weeks ago!!! So, no one could bear to tell us the truth over the past 2 weeks when we called and absolutely nothing was happening and we still would have been waiting forever for nothing to happen. It was as if our order was never even placed. Simply ridiculous. So, we're back to square 1 in terms of getting home phone service and home internet service is probably still 2-3 weeks away. Grrrr....